Privacy Policy

Introduction

Strawberry Forge Ltd provides a variety of digital marketing services along with user driven website design.

We take our duty to process your personal data very seriously. This policy describes how we collect, manage, use and protect any information we collect about you to ensure you remain informed and in control of your information.

In this policy references to Strawberry Forge, or to ‘we’, ‘us’ and ‘Our Company’, are to Strawberry Forge Ltd, a company registered at 1 Pavilion Square, Cricketers Way, Westhoughton BL5 3AJ with company number 11747364.

What data do we collect?

Our Company collects the following data:

  • Identity Data (first name, last name, username or similar identifier, title and date of birth).
  • Contact Data (billing address, delivery address, job title, department and company, email address and fax and telephone numbers).
  • Financial Data (bank account and payment card details).
  • Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
  • Financial Data (bank account and payment card details).
  • Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
  • Technical Data (internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website).
  • Profile Data (your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses).
  • Usage Data (information about how you use our website, products and services).
  • Marketing and Communications Data (your preferences in receiving marketing from us and our third parties and your communication preferences).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • providing us with a business card
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers such as Google based outside the EU;
    • advertising networks based inside OR outside the EU; and
    • search information providers inside OR outside the EU.

How will we use your data?

We will only use your personal data when the law allows us to.

Most commonly, Our Company collects your data so that we can:

  • Perform the contract we are about to enter into or have entered into with you.
  • Email you with special offers on other products and services we think you might like.
  • Comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by contacting us.

How we store your data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will retain the minimum amount of data required for us to supply you with relevant marketing content or in performance of a contract that we have entered into.

Should you no longer do business with us please notify us so that we can remove your data.

We may also retain your data to ensure you are no longer contacted if you wish to opt-out, or to record that your email address is no longer in operation.

If you wish to exercise any of the rights set out above, please contact us at info@strawberryforge.com.

Sharing your information

We only disclose information to third parties or individuals in the following circumstances:

  • when obliged to by law, for purposes of national security, taxation and criminal investigations;
  • if you have agreed that we may do so;
  • when we use other companies to provide services on our behalf;
  • if we receive a complaint about any content you have posted or transmitted to or from one of our sites;
  • to enforce or apply our Terms and Conditions;
  • if we believe that we need to do so to protect and defend the rights, property or safety of Strawberry Forge, our website or our visitors and for other lawful purposes.

We will never sell or rent your personal information to other organisations.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please contact us at info@strawberryforge.com.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we try to respond to you within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Find out more about our Cookie Policy.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated July 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@strawberryforge.com

Call us: 0161 503 4650

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. This can be done at https://ico.org.uk/make-a-complaint/.